We offer the Lifetime Exchange policy on orders within India only as mentioned on the Invoice provided at the time of sale. No Exchange/ Refund policy is applicable on International orders.

Customized jewellery which includes personalized/ engraved products/ ordered in line with
specific instructions from customer is not eligible for return/ money back.

Jewellery showing signs of alteration by anyone other than Talwarsons Jewellers shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.

Disputes of any nature will come under Chandigarh-India jurisdiction.

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (Information) will be handled by us in connection with your access and use of www.talwarsons.com (the Platform), services and applications (collectively, the Services). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to we, our or us (or similar) are references to Talwarsons portal Owned by Individual owner of “www.talwarsons.com”. References to user or you (or similar) are references to you as an individual or legal entity as the case may be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

• Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g.social media logins), subscribing to our Services, posting material or requesting further services.
• The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform.
• Information you provide us, or that we may collect from you, when you report a problem with our Platform.
• A record of correspondence if you contact us.
• General, aggregated, demographic and non-personal Information;
• Details of transactions you carry out through our Platform and of the fulfilment of your orders.
• Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such ascookies, tracking pixels, web beacons, etc. (together, Cookies).
• Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us.
• Any other Information we consider necessary to enhance your experience on the
  Platform.
• ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.’’
• www.talwarsons.com will not pass any debit/credit card details to third parties.’’

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

• To provide you with information, products or services that you request from us or
  which we feel may interest you, where you have consented to be contacted for such
  purposes;
• To provide you with location-based services, such as advertising, search results and
  other personalized content;
• To carry out our obligations arising from any contracts entered into between you and
  another entity using our Platform or between you and us;
• To improve our Services and to deliver a better and more personalized service to
  you;
• To ensure that content from our Platform is presented in the most effective manner
  for you and the device you use to access our Platform;
• To notify you about changes to our Services;
• For any other reason which we deem necessary to enhance your experience of the
  Platform.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business. We share your
Information only as described below and with businesses that follow practices at least as
protective as those described in this Privacy Policy:

• Other Businesses. To offer you our Services, we may engage with businesses who
  are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used
  to deliver products to you, marketing companies, payments processers to process online
  transactions, etc.). We may involve other businesses in your transactions, who may
  store your Information in a digital wallet to make your use of our Services more efficient.
  You understand that it is important that such businesses have access to the relevant
  Information to perform their functions. We will ensure that these businesses do not use
  your Information for other purposes. We may also receive Information from these
  business (e.g. updated delivery and address information), which we may use (e.g. to
  correct our records and deliver your next purchase). By using our Platform, you hereby
  freely and specifically consent to the transfer, storage, use, and disclosure of your
  Information among businesses who are affiliates of us and/or non-affiliated service
  providers, wherever located. These businesses shall be contractually bound to respect
  the confidentiality of your Information.
• Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance
  your Platform experience, service messages, new features, enhancements, special
  offers and events of interest. We may contact you via various channels, including
  without limitation emails, push notifications, web notifications, post, telephone, in-app
  messages and news feed cards.

  We may permit third parties to use your Information. For example, we may provide
  advertisers Information to help them reach the kind of audience they want to target and
  to enable us to comply with our commitments to our advertisers (e.g. by displaying their
  advertisements to a target audience).

• Business Transfers. In the event that we or substantially all of our assets are
  acquired, customer information will be one of the transferred assets.
• Protection of Our Platform and Others. We release account and other Information
  when we believe such a release is appropriate to comply with the law and law
  enforcement investigations and to protect the rights, property or safety of our users or
  others. This includes exchanging information with other companies and organizations for
  various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of
our partner networks, advertisers and affiliates. If you follow a link to any of these
websites, please note that these websites have their own privacy policies and that we do
not accept any responsibility or liability for these policies. Please check these policies
before you submit any personal data or other information to these websites.

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, and stored at, a
destination only within India. We will store your Information for as long as necessary to
fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required
by law. Your Information may be transferred, stored, processed and used by our
affiliated companies and/or non-affiliated service providers in one or more countries
outside your originating country. Your payment details may be transferred to and stored
with our affiliated companies in order to, among other things, process your payment
details and provide support services to you.

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical safeguards
to ensure your Information is treated securely and in accordance with this Privacy Policy,
and to protect against unauthorized access or alteration to, disclosure, or destruction of
your Information. We may, for example, use encryption technology to secure your
Information during transmission to our Platform as well as external firewall and on-host
firewall technology to prevent network level attacks. Only those authorized employees,
contractors, and agents who need to know your Information in connection with the
performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password
and to your devices used to access our Services. You are responsible for keeping your
password confidential. For example, ensure that you sign off when you have finished
using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your Information, we cannot guarantee the
security of your Information transmitted to our Platform and any transmission is at your
own risk.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need to
change. The latest version of the ‘Privacy Policy’ will be available on the platform. It is
your obligation to regularly check the Privacy Policy. Your continued use of the Platform
following any such change constitutes your agreement to this Privacy Policy as so
modified.

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us
at info@talwarsons.com with a thorough description, and we will try to resolve it.

At the time of placing the order, the full name of the recipient as stated in his/her
(recipient’s) government approved photo identification. At the point of delivery, the
recipient shall collect the product, by furnishing any one of the following government
approved identification card:

• Ration card (should be issued in the name of the recipient).
• Drivers License.
• Permanent Account Number (PAN) card.
• Voters Identification card
• Passport

Delivery shall be made by the company/ courier agent only after the photo and name of the
recipient is verified and confirmed by them. To ensure safe and secure delivery of the
package the details of the government photo identification will be noted. The recipient of
the package must cooperate with the courier agent by providing required and valid copies
of his/ her government approved photo identification.

In case the customer wants any other person to receive the delivery on his behalf he/she
needs to specify details of the same at the point of ordering. All items shall be delivered
directly to such person and under any circumstances whatsoever, the customer cannot
change the recipient’s details after the order is processed. The recipient receiving the
package has the option to open the package and check its contents prior to accepting the
delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or its contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the company. The company is not liable to the customer/
recipient for any refund/ replacement, under any circumstances, for any subsequent
complaints with respect to such deliveries.

If the recipient is not available at the time of delivery, the company/ courier agent shall try and deliver it thrice before returning the same. All costs for re-shipment and handling in the case of non-delivery to the customer shall be chargeable to the customer.

Guarantee for delivery made by the company is subject to terms and conditions of the
courier company. Any inconsistency/ errors in name or address will result in non delivery of the product.

In the case of International shipping, any import duties or charges levied in the destination country of the shipment has to be borne by the customer as per actuals. These taxes and duties are subject to change.

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior permission of the website owner.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The company shall not be liable for any legal action on this account.

The prices on the website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed.